pk45 Privacy Policy – How We Handle Your Personal Data

1 Introduction

This Privacy Policy explains how pk45 (referred to as "pk45", "we", "us" or "our") collects, uses, stores and protects personal information when you use our platform at pk45.pro, the pk45 mobile application or any other service we provide.

By registering an account on pk45, you acknowledge that you have read this Privacy Policy and agree to how your data is handled as described here. If you do not agree, please do not register or continue using the platform.

We take your privacy seriously. This policy has been written in plain English so you can understand what is happening with your information without needing a legal background. If anything is unclear, you are welcome to contact our support team for a plain-language explanation.

2 What Personal Data We Collect

The personal data pk45 collects falls into three broad categories: information you give us directly, information generated through your use of the platform, and information we receive from third-party service providers.

Information you provide directly:

• Full name as it appears on your government-issued ID
• Date of birth (required for age verification — you must be 18 or older)
• Email address and mobile phone number
• Residential address in Pakistan
• CNIC number or other identity document details submitted during KYC verification
• Payment method details such as JazzCash wallet number, Easypaisa account, Raast ID or bank account information registered to your name
• Any information you voluntarily share when contacting support

Information generated through your activity:

• Betting history — matches, markets, stakes and outcomes across cricket, PSL, football and other sports
• Casino and slot game session history — titles played, session duration, stakes and results
• Deposit and withdrawal transaction records in PKR
• Bonus and promotion claims and wagering activity
• Login times, session duration, device type and IP address
• In-app navigation and feature usage data used to improve platform experience

Information received from third parties:

• Identity verification results from KYC service providers
• Fraud screening signals from payment processing partners
• Device fingerprint data from anti-fraud tools used to detect duplicate accounts

3 How Data Is Collected

pk45 collects data through several methods. When you register an account, you enter your personal details directly into the registration flow. When you make a deposit or request a withdrawal, your payment method details are passed through our secure payment processing system. When you place a bet or play a casino game, your activity is logged automatically as part of normal platform operation.

The pk45 mobile app may request permission to access certain device features depending on the operating system. These permissions are not required to use the core platform but may improve the experience — for example, push notifications for PSL match results and bet settlements require notification permission on your device. You can manage these permissions at any time through your device settings.

Cookies and similar tracking technologies collect browsing and session data when you access pk45 through a web browser. See the Cookies section below for more detail.

4 Why We Use Your Data

pk45 uses your personal data for the following specific purposes:

5 Sharing Your Data With Third Parties

pk45 shares personal data with third-party service providers only where necessary to deliver the platform's services. We do not sell your data. Sharing is limited to the following categories of partners:

• Payment processors: JazzCash, Easypaisa, Raast and bank transfer operators receive your payment details to process PKR transactions. These providers operate under their own privacy policies and applicable regulations.
• KYC and identity verification providers: When account verification is triggered, your identity document details are shared securely with our verification partner to confirm your identity and age. Documents are not stored by pk45 beyond what is required for verification records.
• Fraud prevention services: Device and behavioural data may be shared with our anti-fraud screening partner to detect duplicate accounts, unusual betting patterns or suspicious payment activity.
• Game software providers: Casino and slot game providers may receive anonymised session data for their own game performance monitoring. This data does not include your name or contact details.
• Legal and regulatory authorities: pk45 will disclose personal data if required to do so by law, court order or lawful authority. We do not voluntarily share data with authorities beyond what is legally required.

All third-party service providers who handle your data are contractually required to handle it securely, use it only for the purpose for which it was shared, and not retain it beyond the required period.

6 Cookies and Similar Tracking Technologies

When you access pk45 through a web browser, we use cookies and similar technologies to maintain your session, remember your preferences and understand how you use the platform. Cookies are small data files stored on your device by your browser.

The types of cookies used on pk45 are:

• Essential cookies: Required for the platform to function — keeping you logged in, maintaining your session during a game and securing your account. These cannot be disabled without breaking core functionality.
• Functional cookies: Remember your language, display preferences and notification settings so you do not have to reset them each visit.
• Analytics cookies: Collect anonymised data about how players navigate the platform — which pages are visited most, where sessions end and which features are used — to help us improve the platform. No personal information is included in analytics data.
• Security cookies: Support fraud detection by identifying unusual patterns such as logins from unfamiliar devices or locations.

You can manage cookie settings in your browser preferences. Disabling essential cookies will affect your ability to use pk45 normally. The pk45 mobile app uses equivalent device-based storage rather than browser cookies.

7 How We Keep Your Data Secure

Data security is taken seriously at pk45. The following measures are in place to protect your personal and financial information:

• 256-bit SSL encryption is applied to all data transmitted between your device and the pk45 servers — this covers your login, deposit flow, withdrawal requests and all account management activity.
• Secure server infrastructure with access controls and regular security reviews. Server access is limited to authorised personnel only.
• Payment data isolation — card details and sensitive payment credentials are handled by certified payment service providers and are never stored on pk45's own servers.
• Two-factor authentication (2FA) is available for all accounts and strongly recommended. With 2FA enabled, a login from an unrecognised device requires a one-time code sent to your registered phone number.
• Session management — idle sessions are automatically timed out after a period of inactivity to reduce the risk of unauthorised access on shared devices.

8 How Long We Keep Your Data

pk45 retains personal data only for as long as it is needed. Retention periods vary depending on the type of data and why it was collected:

• Active account data is retained for the full duration that your account remains open on pk45.
• Transaction and betting records are retained for a minimum period after account closure to comply with financial record-keeping requirements. This period is typically five to seven years.
• Identity verification documents are retained in accordance with legal obligations and are securely deleted once the retention period expires.
• Support communications are kept for the period reasonably required to resolve any associated queries or disputes.
• Inactive accounts that have had no login or transaction activity for 24 months or more are subject to a data review process, after which data that is no longer required may be securely deleted.

When data is deleted, it is done so securely — it is not simply removed from an active database but properly destroyed so it cannot be recovered.

9 Your Rights Over Your Personal Data

As a pk45 player, you have the following rights in relation to the personal data we hold about you:

• Right of access: You can request a copy of the personal data pk45 holds about you. We will provide this in a readable format within a reasonable timeframe.
• Right to correction: If any of the personal data we hold is inaccurate or out of date, you can request that we correct it. For account details, you can update most information directly in your account settings.
• Right to deletion: You can request that we delete your personal data. Note that we may be required to retain certain data for legal and financial compliance reasons — we will explain what can and cannot be deleted when we respond to your request.
• Right to restrict processing: In certain circumstances, you can ask us to stop using your data for specific purposes while a query or dispute is being resolved.
• Right to withdraw marketing consent: If you have opted in to marketing communications from pk45, you can withdraw that consent at any time through your account notification settings or by contacting support. Withdrawal of marketing consent does not affect any other aspect of your account.

To exercise any of these rights, contact the pk45 support team via live chat within the platform or by email. We aim to acknowledge all data requests promptly and resolve them within a reasonable period. If a request cannot be fully fulfilled, we will explain why in writing.

10 Minors and Age Restrictions

pk45 is strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under 18. Age verification is part of our account registration and KYC process specifically to prevent minors from accessing the platform.

If you believe a person under 18 has accessed pk45 using your account or device, please contact our support team immediately. If we discover that an account belongs to a person who was under 18 at the time of registration, the account will be closed immediately and all associated data handled appropriately.

Parents and guardians are encouraged to use parental control software on shared devices to prevent underage access to online gambling platforms.

11 Changes to This Privacy Policy

pk45 may update this Privacy Policy from time to time. When changes are made, the updated policy will be published on this page with a revised "last updated" date. For changes that materially affect how your data is used, pk45 will notify registered players through an in-platform message or email with reasonable advance notice.

Continued use of the pk45 platform after a policy update constitutes acceptance of the revised policy. If you do not agree with the changes, you may request account closure by contacting support.

12 Contact Us About Privacy

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how your information is being handled, please contact the pk45 support team. We are available 24/7 via live chat within the platform. For written queries and formal data requests, use the email address below.

Email for privacy and data queries: [email protected]

General player support: [email protected]